CLH Business Services was established in 2016 as a natural extension to the Group’s core business. This division provides a full-service range of business services to clients in their name – such as answering customer queries, taking initial applications and/or front-end validation, and general customer service activities including early stage recoveries.
Our focus is helping clients achieve their business and customer goals – leveraging whole-of-business learnings across multiple industries and debt products to tailor the management of customer communications. This is vital in not only collecting outstanding amounts, but also in delivering high quality customer service.
A number of communication channels used in executing strategies include:
- Mail correspondence (approved templates)
- Telephone (including IVR)
- Customer web portal
- Email (approved templates)