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Overview

Following extensive internal strategic work, Collection House has established The Collective Good – an employee-led approach to Corporate Social Responsibility (CSR).

With the aim of creating a range of corporate responsibility and social impact programs Collective Good is a CSR approach built on two areas of contribution; individuals and communities.

The Collective Good

The Collective Good is a forward-thinking approach to CSR that shareholders, employees, clients and customers of Collection House can all be proud of.

Contribution to individuals

Our view is the success of The Collective Good starts with the individual, both inside and outside Collection House. Our focus on contribution to individuals starts with supporting customers experiencing hardship and also keeping a focus on developing our own people to live and lead better lives.

Two strategic focus areas will drive the success of our CSER to individuals:

Customer Vulnerability Support

Providing support to customers experiencing vulnerability in their life and transparently reporting on the outcome of this support. Examples of this work happening are:

  • Enhancements to hardship support program including digital uplift, reduction of paperwork and adoption of plain English language;
  • Improved front line delegations to support faster customer outcomes;
  • Introduction of new Family and Domestic Violence Support policy;
  • Partnership with Way Forward Debt Solutions to increase external referral pathways for vulnerable customers.
Customer Vulnerability Support

Providing support to customers experiencing vulnerability in their life and transparently reporting on the outcome of this support. Examples of this work happening are:

  • Enhancements to hardship support program including digital uplift, reduction of paperwork and adoption of plain English language;
  • Improved front line delegations to support faster customer outcomes;
  • Introduction of new Family and Domestic Violence Support policy;
  • Partnership with Way Forward Debt Solutions to increase external referral pathways for vulnerable customers.
Employee Development Initiatives

The adage of helping yourself while helping others is a key intention within The Collective Good. Alongside upskilling our people to support those experiencing hardship we also are passionate about working with our people to find progress and live and more purposeful lives so they can be their best at home and work. Our key activity across this reporting period will be:

  • Comprehensive Learning and Development initiatives focused on professional and personal development delivered across all levels of the business;
  • Employee ‘give back’ days and volunteering initiatives focused on supporting the community;
  • Partnerships with community groups to deliver Learning and Development initiatives focused on hardship and vulnerability informed by lived experience.  
Employee Development Initiatives

The adage of helping yourself while helping others is a key intention within The Collective Good. Alongside upskilling our people to support those experiencing hardship we also are passionate about working with our people to find progress and live and more purposeful lives so they can be their best at home and work. Our key activity across this reporting period will be:

  • Comprehensive Learning and Development initiatives focused on professional and personal development delivered across all levels of the business;
  • Employee ‘give back’ days and volunteering initiatives focused on supporting the community;
  • Partnerships with community groups to deliver Learning and Development initiatives focused on hardship and vulnerability informed by lived experience.  

Contribution to communities

Collection House encourages and supports our people in having an impact for the causes they care about and actively promote their involvement in the community, to better the experience of others. We actively look for NFP organisations and business partners that are having a meaningful impact in our community to find ways of supporting them and their work.

Two strategic focus areas will enable impactful engagement with communities:

NFP Partnerships

The ability to authentically stand as a socially responsible business that plays a positive role in assisting people experiencing hardship is evidenced by ongoing commitment to partnering with providers who provide support to the customer. Our commitment to this is evidenced by partnerships such as:

  • Industry first partnership with Way Forward Debt Solutions to increase external support pathways for customers experiencing hardship or vulnerability;
  • New partnerships with community welfare organisations including St Vincent de Paul, Community Housing providers and Domestic Family Violence support services.
NFP Partnerships

The ability to authentically stand as a socially responsible business that plays a positive role in assisting people experiencing hardship is evidenced by ongoing commitment to partnering with providers who provide support to the customer. Our commitment to this is evidenced by partnerships such as:

  • Industry first partnership with Way Forward Debt Solutions to increase external support pathways for customers experiencing hardship or vulnerability;
  • New partnerships with community welfare organisations including St Vincent de Paul, Community Housing providers and Domestic Family Violence support services.
Procurement Diversity

As an organisation that requires the services of a range of businesses across a wide array of sectors, we see this as an opportunity for us to strategically engage businesses who are working to promote financial inclusion and diversity. Examples of us putting this strategic pillar into play are:

  • First Nations Participation Plan developed, setting out key strategic targets to increase opportunities for Aboriginal and/or Torres Strait Islander peoples and enterprise across the group;
  • Engagement with recruitment service providers with specific focus on their ability to assist the group in improving Diversity and Inclusion across the workforce.
Procurement Diversity

As an organisation that requires the services of a range of businesses across a wide array of sectors, we see this as an opportunity for us to strategically engage businesses who are working to promote financial inclusion and diversity. Examples of us putting this strategic pillar into play are:

  • First Nations Participation Plan developed, setting out key strategic targets to increase opportunities for Aboriginal and/or Torres Strait Islander peoples and enterprise across the group;
  • Engagement with recruitment service providers with specific focus on their ability to assist the group in improving Diversity and Inclusion across the workforce.
Volunteering

Collection House has an established community volunteering program. We welcome the opportunity to get involved with Not-For-Profit organisations that could use our help. Especially organisations who are working to improve financial wellbeing and inclusion.

To find out more about how Collection House could collaborate with your organisation, please visit our volunteering page.

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