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External Support Services

When you need some extra support, there are community and government services that may be able to assist you.

If you have a debt with Collection House and are experiencing difficulties in making payments, seeking support is important and we’re here to help. Visit our financial difficulty page to learn more about how we can assist you.

Support Services Directory

Financial

Financial Counselling is free, independent and often in your local area. Financial counsellors provide support, advice and assistance in dealing with debts. Call the National Debt Helpline on 1800 007 007.


MoneySmart is an initiative by the Australian Securities and Investments Commission (ASIC). ASIC’s free MoneySmart website has tips and tools to help you manage your money and seek support.


Way Forward is a not-for-profit organisation that helps people facing financial difficulty manage their debts, at no cost to them. If you have debts across multiple organisations and your circumstances are unlikely to change for some time, call Way Forward on 1300 045 502 or visit their website.

Collection House Group is a member of Way Forward, who are one of our trusted community partners.


Mob Strong Debt Help Tackles credit, debt and insurance matters for our First Nations Peoples. Contact the Mob Strong Debt Help line on free call 1800 808 488 (Mon. to Fri. 9.30am – 4.30pm).


Services Australia (Centrelink) Centrelink offices provide, under one roof, a range of services on behalf of Australian Government departments.

In addition to providing financial assistance for eligible people, Centrelink provides support services for families, the elderly, the sick or injured, people with disabilities, young and adult job seekers, recent immigrants, carers, people undertaking or planning to undertake study or training, the self-employed, retired people and people planning retirement, the bereaved, people recently separated or divorced and people in crisis.

Financial

Financial Counselling is free, independent and often in your local area. Financial counsellors provide support, advice and assistance in dealing with debts. Call the National Debt Helpline on 1800 007 007.


MoneySmart is an initiative by the Australian Securities and Investments Commission (ASIC). ASIC’s free MoneySmart website has tips and tools to help you manage your money and seek support.


Way Forward is a not-for-profit organisation that helps people facing financial difficulty manage their debts, at no cost to them. If you have debts across multiple organisations and your circumstances are unlikely to change for some time, call Way Forward on 1300 045 502 or visit their website.

Collection House Group is a member of Way Forward, who are one of our trusted community partners.


Mob Strong Debt Help Tackles credit, debt and insurance matters for our First Nations Peoples. Contact the Mob Strong Debt Help line on free call 1800 808 488 (Mon. to Fri. 9.30am – 4.30pm).


Services Australia (Centrelink) Centrelink offices provide, under one roof, a range of services on behalf of Australian Government departments.

In addition to providing financial assistance for eligible people, Centrelink provides support services for families, the elderly, the sick or injured, people with disabilities, young and adult job seekers, recent immigrants, carers, people undertaking or planning to undertake study or training, the self-employed, retired people and people planning retirement, the bereaved, people recently separated or divorced and people in crisis.

Crisis


If you are in immediate danger, call 000 now for emergency services.

Lifeline is for anyone across Australia experiencing a personal crisis or thinking about suicide can call 13 11 14, or text 0477 13 11 14 at night (6pm-midnight AEDT). Someone will connect you with a crisis service in your state or territory. 


Kids Helpline is free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia. 


Beyond Blue has information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

Crisis


If you are in immediate danger, call 000 now for emergency services.

Lifeline is for anyone across Australia experiencing a personal crisis or thinking about suicide can call 13 11 14, or text 0477 13 11 14 at night (6pm-midnight AEDT). Someone will connect you with a crisis service in your state or territory. 


Kids Helpline is free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia. 


Beyond Blue has information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

Domestic and Family Violence


If you are in immediate danger, call 000 now for emergency services.

1800 RESPECT is a 24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.


Men’s Referral Service from No to Violence offers assistance, information and counselling to help men who use family violence. 


QLife is a telephone and online counselling service for LGBTI individuals impacted by domestic and family violence. 


Lifeline anyone across Australia experiencing a personal crisis or thinking about suicide can call 13 11 14, or text 0477 13 11 14 at night (6pm-midnight AEDT).


Another Closet  provides information for people in LGBTIQ+ relationships who are, or may be, experiencing domestic and family violence.

Domestic and Family Violence


If you are in immediate danger, call 000 now for emergency services.

1800 RESPECT is a 24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.


Men’s Referral Service from No to Violence offers assistance, information and counselling to help men who use family violence. 


QLife is a telephone and online counselling service for LGBTI individuals impacted by domestic and family violence. 


Lifeline anyone across Australia experiencing a personal crisis or thinking about suicide can call 13 11 14, or text 0477 13 11 14 at night (6pm-midnight AEDT).


Another Closet  provides information for people in LGBTIQ+ relationships who are, or may be, experiencing domestic and family violence.

Older Australians

National Seniors Australia connects Seniors to support services in their local area.


Better Place Australia supports older people in resolving conflict and preventing elder abuse. Better Place Australia also provides a range of mediation and counselling services for families, as well as financial counselling.


Aged Care Quality and Safety Commission Offers a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged-care services subsidised by the federal government.

Older Australians

National Seniors Australia connects Seniors to support services in their local area.


Better Place Australia supports older people in resolving conflict and preventing elder abuse. Better Place Australia also provides a range of mediation and counselling services for families, as well as financial counselling.


Aged Care Quality and Safety Commission Offers a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged-care services subsidised by the federal government.

Multicultural

Refugee Advice and Casework Service (RACS) information and advice about refugee law and processes.


Australian Red Cross Australian Red Cross provides information about advocacy, relief and support services for vulnerable people in need and helps to connect migrants with essential support services.

Multicultural

Refugee Advice and Casework Service (RACS) information and advice about refugee law and processes.


Australian Red Cross Australian Red Cross provides information about advocacy, relief and support services for vulnerable people in need and helps to connect migrants with essential support services.

Mental Health

Beyond Blue 24 hour counselling for people seeking support for their mental health such as anxiety or depression.


Lifeline is for anyone across Australia experiencing a personal crisis or thinking about suicide can call 13 11 14, or text 0477 13 11 14 at night (6pm-midnight AEDT). Someone will connect you with a crisis service in your state or territory. 


Mensline Australia telephone counselling service available 24/7 for men with relationship or family concerns.

Mental Health

Beyond Blue 24 hour counselling for people seeking support for their mental health such as anxiety or depression.


Lifeline is for anyone across Australia experiencing a personal crisis or thinking about suicide can call 13 11 14, or text 0477 13 11 14 at night (6pm-midnight AEDT). Someone will connect you with a crisis service in your state or territory. 


Mensline Australia telephone counselling service available 24/7 for men with relationship or family concerns.

Disability

National Disability Services Australia’s peak industry body for non-government disability service organisations. Collectively, 1,000 NDS members operate several thousand services for Australians with all types of disability. Refer to their website for contact phone numbers in each state.


National Disability Insurance Agency (NDIS) a government scheme to ensure that people with a disability have the support they need.

Disability

National Disability Services Australia’s peak industry body for non-government disability service organisations. Collectively, 1,000 NDS members operate several thousand services for Australians with all types of disability. Refer to their website for contact phone numbers in each state.


National Disability Insurance Agency (NDIS) a government scheme to ensure that people with a disability have the support they need.

Bereavement

Australian Centre for Grief counselling services for people experiencing loss and grief nationwide.

Bereavement

Australian Centre for Grief counselling services for people experiencing loss and grief nationwide.

Addiction

Counselling Online drug and alcohol related support and referrals to relevant state based counselling services.


Gambling Help counselling, information and support for individuals and partners, families affected by gambling.

Addiction

Counselling Online drug and alcohol related support and referrals to relevant state based counselling services.


Gambling Help counselling, information and support for individuals and partners, families affected by gambling.

Serious Illness

Cancer Council Australia A confidential service for anyone looking for cancer information or support. The line is open Monday to Friday, 9am to 5pm.


Health Direct speak with a registered nurse or locate a general practitioner.


Capacity Australia provides free education and information sessions on advocacy services for vulnerable people and those with disabilities, such as rights and responsibilities within the aged- and community-care sectors. 


Dementia Australia advocates for people living with all types of dementia, and for their families and carers. Provides support services, education and information.


Palliative Care Australia improving the quality of life of patients and their families facing the problem associated with life-threatening illness.

Serious Illness

Cancer Council Australia A confidential service for anyone looking for cancer information or support. The line is open Monday to Friday, 9am to 5pm.


Health Direct speak with a registered nurse or locate a general practitioner.


Capacity Australia provides free education and information sessions on advocacy services for vulnerable people and those with disabilities, such as rights and responsibilities within the aged- and community-care sectors. 


Dementia Australia advocates for people living with all types of dementia, and for their families and carers. Provides support services, education and information.


Palliative Care Australia improving the quality of life of patients and their families facing the problem associated with life-threatening illness.

Government and Legal Services

Department of Human Services information on Government initiatives and payments such as Centrelink, Medicare, Child Care.


National Disability Insurance Agency (NDIS) a government scheme to ensure that people with a disability have the support they need.


National Association of Community Legal Centres (NACLC) independent community legal centres that provide free and accessible legal and related services to everyone. State-based NACLC links are available on their website.


ASIC MoneySmart providing you with tools to help you manage your money, plan, invest, or pay off debt.


Government Crisis Payment A one-off payment if you’ve experienced an extreme circumstance and are in severe financial hardship.

Government and Legal Services

Department of Human Services information on Government initiatives and payments such as Centrelink, Medicare, Child Care.


National Disability Insurance Agency (NDIS) a government scheme to ensure that people with a disability have the support they need.


National Association of Community Legal Centres (NACLC) independent community legal centres that provide free and accessible legal and related services to everyone. State-based NACLC links are available on their website.


ASIC MoneySmart providing you with tools to help you manage your money, plan, invest, or pay off debt.


Government Crisis Payment A one-off payment if you’ve experienced an extreme circumstance and are in severe financial hardship.

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