Overview
Collection House is a part of the Credit Corp Group and is one of Australia’s largest and most respected end-to-end receivables management companies. For over 25 years, the Group has developed deep customer service capabilities and delivered world-class systems that enable it to provide practical, customer focussed and cost-effective solutions in collections, credit management and customer care. We do that through first party and third party contingent collection arrangements and outsourced support style contracts.
We are a purpose-driven organisation that aspires to help both businesses and individuals improve their financial positions. We seek to lead positive change within the financial services sector and have greater social impact in the communities in which we operate, through collaboration with a range of community partners that share our desire to champion financial inclusion for all.
We have challenged ourselves to reimagine how we can take our experience in the receivables management sector and apply it to support clients and customers through creating best in class solutions across voice, digital and traditional engagement channels. These technical capabilities are supported by a philosophy that genuine care for our customers requires deep human connection. Our strong digital capabilities are backed by a high touch, high care approach to customer engagement which is essential in supporting customer experiencing vulnerability and hardship.
Our purpose and intent
By helping individuals and businesses improve their financial position, we’re passionate about creating a better future for customers, clients and ultimately, the industry. This is represented in our organisational purpose and intent.
Our purpose
Reimagine how debt is done. Better.
Our intent
We solve complex financial problems by focusing on human connections.
Credit Corp Values
Discipline – Doing the right thing
Doing the right thing means having an ethical and controlled approach to everything we do.
Accountability – Making it happen
Making it happen is all about delivering the right results by taking responsibility for setting targets and measuring outcomes.
Transparency – Being open and honest
Transparency means being open and honest in all that we do, drawing attention to challenges and problems in our business, so that we can overcome them.
Our companies
Founded in 1994, Collection House is a subsidiary of Credit Corp Group. For a full list of Credit Corp Companies, please click here.
Our influence
We have operations across Australia – Brisbane, regional Victoria and Sydney – as well as in New Zealand and the Philippines, with our head office located in Sydney.
Experience design
Having a strong purpose and intent alone can’t deliver the outcomes clients require and customers deserve. The theory must become practice, and that practice should be an experience.
At Collection House, we recognise the importance of high-quality employee, client and customer experience. These work together to co-create an environment that supports high performance and engagement.
Employee Experience
Our employee engagement strategy empowers our employees through access to innovative learning and development opportunities as well as the latest tech, thoughtful cultural initiatives, and an emphasis on emotionally intelligent performance conversations. At its core, we believe that having happy employees makes for higher quality services and higher levels of customer satisfaction.
Employee Experience
Our employee engagement strategy empowers our employees through access to innovative learning and development opportunities as well as the latest tech, thoughtful cultural initiatives, and an emphasis on emotionally intelligent performance conversations. At its core, we believe that having happy employees makes for higher quality services and higher levels of customer satisfaction.
Employee Experience
Our employee engagement strategy empowers our employees through access to innovative learning and development opportunities as well as the latest tech, thoughtful cultural initiatives, and an emphasis on emotionally intelligent performance conversations. At its core, we believe that having happy employees makes for higher quality services and higher levels of customer satisfaction.
Client Experience
Our client experience strategy ensures that we deliver a professional end-to-end service that is customised to individual client needs. Bringing unmatched rigour based on behavioural science, design-thinking and ethical frameworks, we’re increasing the level of transparency while decreasing client/provider friction. This partnership approach consistently delivers successful outcomes by having us as an extension of your business.
Client Experience
Our client experience strategy ensures that we deliver a professional end-to-end service that is customised to individual client needs. Bringing unmatched rigour based on behavioural science, design-thinking and ethical frameworks, we’re increasing the level of transparency while decreasing client/provider friction. This partnership approach consistently delivers successful outcomes by having us as an extension of your business.
Client Experience
Our client experience strategy ensures that we deliver a professional end-to-end service that is customised to individual client needs. Bringing unmatched rigour based on behavioural science, design-thinking and ethical frameworks, we’re increasing the level of transparency while decreasing client/provider friction. This partnership approach consistently delivers successful outcomes by having us as an extension of your business.
Customer Experience
Our customer experience strategy has recently been updated, taking on a new direction towards customer-first outcomes. The goal of this new approach is to shift our focus towards helping customers create a successful financial future, together. Learn more about our Customer Charter using the link below.
Customer Experience
Our customer experience strategy has recently been updated, taking on a new direction towards customer-first outcomes. The goal of this new approach is to shift our focus towards helping customers create a successful financial future, together. Learn more about our Customer Charter using the link below.
Customer Experience
Our customer experience strategy has recently been updated, taking on a new direction towards customer-first outcomes. The goal of this new approach is to shift our focus towards helping customers create a successful financial future, together. Learn more about our Customer Charter using the link below.