We are compliant
Collection House sets the compliance benchmark in ethical debt collection. Compliance with legal, regulatory and contractual requirements and ethical standards is essential for business growth. We, and our business partners, demand and expect mutual brand name and reputation protection through a strong culture of compliance.
We have a Code of Conduct
We are committed to and have incorporated the ACCC and ASIC Debt collection guideline: for collectors and creditors into our internal Code of Conduct. Adherence to this Code and our company's policies and procedures forms part of our employment contracts and key performance indicators for our people.
We are accredited
We are accredited under Professional Practices Management System (PPMS), a collection industry specific quality assurance program, developed by the American Collectors Association. PPMS overlays ISO 9001 and delivers quality management and compliance practices.
We offer external dispute resolution
We provide our customers with independent external complaint and dispute resolution facilities, as a non-bank member of the Financial Ombudsman Services Limited disputes resolution scheme. This delivers a free and impartial adjudication service of our business activities and conduct.
We are compliance audited
Our business partners regularly audit our collection operations to ensure regulatory and contractual compliance.
Our independent Internal Auditor critically evaluates the effectiveness and application of our policies and procedures and our compliance programs across operational, administrative and financial spheres.
Financial Hardship
Collection House allows its customers who are experiencing genuine financial difficulty the opportunity to vary or amend their contract so that they can continue to meet their credit obligations, in accordance with section 72 of the National Credit Code.
For more information see Collection House Hardship Policy
