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Advancing Reconciliation

Our Reconciliation Action Plan (RAP)

Collection House Group acknowledges Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples, and the Traditional Custodians of the land where we live and work. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

In February 2022, we developed our Reflect RAP to form meaningful relationships with Aboriginal and Torres Strait Islander peoples and communities, increase First Nations’ participation within our business and improve the experience of our customers.

As part of our commitment to our customers, we have a strong desire to ensure our people are appropriately equipped to have respectful and meaningful conversations with First Nations peoples and proactively seek ways to better support our customers and clients.

Through executing our Reflect RAP deliverables, we seek to learn more about the Traditional Owners of the lands on which we operate across Australia, identifying ways we can become more involved in reconciliation and create a deeper level of understanding and knowledge of Aboriginal and Torres Strait Islander cultures for our people.

Collection House has appointed a RAP Champion who will lead and oversee the development and implementation of our RAP and its actions.


Read our Reflect RAP

Our Reflect RAP was launched in February 2022 and sets out our commitment and action areas.

Collection House’s Reflect RAP will be implemented over a 12 month period. It provides direction to build trusted relationships internally and externally; deepen our understanding and respect for Aboriginal and Torres Strait Islander peoples’ rich history, cultures, and achievements; and promote sustainable opportunities across our business.

Our deliverables within this Reflect RAP span across the following key action areas:

  • Relationships
  • Respect
  • Opportunities
  • Governance
Our Vision for Reconciliation

Our vision for reconciliation

Our vision for reconciliation is all of our
people standing together for an equal and
inclusive Australia where Aboriginal and
Torres Strait Islander peoples are included
and respected, have equal access to
opportunities, and can contribute their rich
perspectives to our organisation.

Our vision for reconciliation is grounded
in and guided by our organisational values
of Better Experience, Better Solutions and
Better Connections.

Icon / Better Experience
Better experience

We show up every day to better the lives of others

Icon / Better Solutions
Better solutions

Constantly improving to deliver exceptional outcomes

Icon / Better Connections
Better connections

Building a better place to work is the responsibility of everyone


Diversity and inclusion at Collection House

We are committed to fostering a respectful and inclusive environment to support and develop our diverse workforce across Australia, New Zealand, and the Philippines.

We believe that initiatives focused on improving diversity and inclusion across the organisation result in a materially improved understanding of our customers’ individual needs, perspectives, and expectations. It also means our people can be themselves at work and feel appreciated for their contribution to our success.

Our commitment to diversity and inclusion is driven by our view that our people, clients, customers, shareholders, and communities all benefit from a just, more equitable, and inclusive Collection House.


Our partnerships and current activities

Collection House has engaged with Aboriginal and Torres Strait Islander peoples and communities, informally, for many years. We now formalise our strategic intentions through our inaugural Reflect RAP.

In 2021, we started our journey toward greater inclusion of First Nations peoples by establishing our First Nations Participation Plan. This plan sets objectives to increase the number of First Nations people we employ by adopting targeted, culturally appropriate recruitment strategies and community engagement initiatives. We have also set ourselves objectives on procurement and supplier diversity to ensure we proactively seek opportunities for Indigenous enterprise to tender and participate in our selection process for products and services we require as part of our supply chain.

We are proud to have sponsored and attended Financial Counselling Western Australia’s inaugural Kimberley forum in May 2021 which focused on the experiences of Aboriginal and Torres Strait Islander peoples with banks, government, utility providers and debt collectors. Throughout the Kimberley forum, key topics were discussed and workshopped with a common theme being accessibility. We consider this event and the learnings we have taken away as being key foundational work for our Reflect RAP and look forward to participating again in 2022 and beyond.

Collection House celebrates National Reconciliation Week and NAIDOC week across our business. We believe that reconciliation is a journey, and the execution of our RAP deliverables is just the beginning.

We are proud to be a corporate member of Reconciliation Queensland Incorporated and have worked in collaboration with First Nations enterprise, communities and customer advocates to develop our RAP.


Questions and contact

Contact Collection House Group

If you would like to contact us about your account, or something not related to our RAP, please visit our Contact Us page.

Contact our RAP Champion

If you have a question about our RAP or would like to collaborate with us on our reconciliation journey, please contact our RAP Champion by using the contact form below.

Download our Reflect RAP

CLH Reflect Reconciliation Action Plan 2022 Our commitment to reconciliation
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