Privacy & Complaints
Your personal information will be securely stored within the Collection House network in accordance with the Privacy Act 1988 and other applicable legislation. You may request a copy of your personal information that we hold on file at any time using the Personal Information Request form. You may contact the Public Access Unit on:
Public Access Unit
FREECALL 1800 33 02 11
Fax: +61 7 3831 6655
privacy@collectionhouse.com.au
Your rights and responsibilities
You are entitled to respectful and professional treatment by our staff. If you are not satisfied with our staff's conduct, please contact us.
FREECALL 1800 17 33 55
Fax: +61 7 3831 6655
Complaints Desk
Collection House Limited
PO Box 2247
Fortitude Valley BC 4006
Australia
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In circumstances where you remain dissatisfied with the complaint response provided by Collection House’s Internal Disputes Resolution process, you are entitled to:
- Raise the complaint to a higher level within the management structure of Collection House; or
- Lodge a complaint with the Financial Ombudsman Service Limited (FOS). You can contact FOS on:
1300 78 08 08
info@fos.org.com.au
http://www.fos.org.au/
GPO Box 3
Melbourne VIC 3000
Our rights and responsibilities
Collection House will endeavor to resolve all complaints in a manner fair to all parties and in accordance with the Company's Complaints Procedure.
We treat any such complaints seriously, and will take whatever time is necessary to complete investigations into complaints and will keep you informed of their progress.
