We are compliantCollection House sets the compliance benchmark in ethical debt collection. Compliance with legal, regulatory and contractual requirements and ethical standards is essential for business growth. We, and our business partners, demand and expect mutual brand name and reputation protection through a strong culture of compliance.
We have a Code of Conduct We are committed to and have incorporated the ACCC and ASIC Debt collection guideline: for
collectors and creditors into our internal Code of Conduct. Adherence to this Code and our company's
policies and procedures forms part of our employment contracts and key performance indicators for our people.
We are accreditedWe are accredited under Professional Practices Management?System (PPMS), a collection industry specific quality assurance program, developed by the American Collectors Association. PPMS overlays ISO 9001 and delivers quality management and compliance practices.
We offer external dispute resolutionWe provide our customers with independent external complaint and dispute resolution facilities, as a non-bank member of the Australian Financial Services Ombudsman scheme. This delivers an impartial adjudication of our business activities and conduct.
We are compliance audited
Our business partners regularly audit our collection operations to ensure regulatory and contractual compliance.
Our independent Internal Auditor critically evaluates the effectiveness and application of our policies and procedures and our compliance programs across operational, administrative and financial spheres. |
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