Q.

Collection House has operated a diverse number of businesses in the past? What is Collection House's core business?

A.

Collection House's core business is providing receivables management, debt collection and debt purchasing services.

Q.

What does Lion Finance Pty Ltd do?

A.

Lion Finance is a wholly owned subsidiary of Collection House and a special purpose entity that purchases bulk debt ledger accounts (tranches) and manages the collection of those purchased debts.
Lion Finance has purchased in excess of 700 debt ledger tranches since 2001.

Q.

What is the difference between contingent debt collection and purchased debt collection?

A.

(i) Contingent debt collection is where Collection House provides debt collection services to a credit provider on referred default accounts. Collection House receives a commission fee for the successful collection of the referred accounts.
(ii) Purchased debt collection is where Lion Finance has purchased defaulted or delinquent credit facilities from the original credit provider at a discounted price. Lion Finance stands in the shoes of the original credit provider and assumes the continuing obligations and benefit of the credit provider in managing the collection of the purchased debt account.

Q.

What is receivables management?

A.

Receivables Management is where Collection House provides an overflow or receivables management outsource facility to credit providers of active accounts. In these circumstances, Collection House plays a client/customer services role to remind customers of their obligations to maintain their credit facility in accordance with its terms and conditions.

Q.

Who regulates Collection House?

A.

Collection House and Lion Finance have a number of regulatory authorities overseeing the conduct of their business activities including:
• Australian Stock Exchange (ASX)
• Australian Securities and Investments Commission (ASIC)
• Australian Competition and Consumer Commission (ACCC)
• Privacy Commissioner
• Fair Trading Offices (all states)

Q.

If a customer has a complaint to be made to Collection House in relation to its business activities, how does the customer do that?

A.

For further information click here.

Q.

If I want to repay my account over a period of time, can I do so?

A.

Yes, if our client is satisfied that you have the financial capacity to service the outstanding debt over a suitable period of time.

Q.

What payment options to I have?

A.

For further information click here.