The Collection House Group offers a range of pathways and opportunities for those looking to build a professional career in the financial services industry.
A publicly listed company with a network of national and international offices, the Group is committed to providing a professional and rewarding work environment where team members have access to incentive programs, training and development, and career pathways – underpinned by a supportive, performance-oriented culture.
The Group is made up of a number of businesses located throughout Australia, New Zealand and the Philippines.
|Collection House Limited||Brisbane, Sydney, Melbourne, Adelaide, Auckland, Manila|
|Lion Finance||Brisbane, Sydney, Melbourne, Adelaide, Auckland, Manila|
|CLH Lawyers||Brisbane, Sydney, Melbourne|
|MCC||Traralgon, Bendigo, Ballarat, Melbourne|
|Collective Learning & Development||Brisbane, Adelaide, Melbourne, Sydney, Auckland|
|CLH Business Services||Brisbane, Sydney, Melbourne, Adelaide, Auckland, Manila|
|Safe Horizons||Brisbane, Sydney, Melbourne, Adelaide|
All members of the Collection House Group abide by the following values:
Staff satisfaction is important to us. We value the input of our employees, and ask for their feedback and suggestions so we can continuously exceed expectations and be recognised as an employer of choice.
Some of the company benefits we offer our employees include:
The Group offers a variety of roles across our various businesses, including:
The majority of our team are Account Representatives, entrusted by our clients to make contact with their customers and negotiate payment solutions.
The key skills needed by Account Representatives are customer service, the ability to develop rapport over the telephone and a high level of knowledge about the legal requirements and scope of debt recovery work.
Our in-house training program for our Account Representatives in debt recovery (and other technical skills) is intensive. This allows us to consider candidates from a range of backgrounds and to focus on cultural and value alignment. The ability to communicate clearly and negotiate calmly and respectfully with customers is key to success in an Account Representative role with Collection House.
The Group’s Learning and Development team tailor a range of programs to specific needs to each business area. In addition we are able to offer a Certificate III in Financial Services to all Account Representatives through our Registered Training Organisation, Collective Learning and Development (CLAD). This is offered at no cost to the employee.
We also offer a Leadership Academy for all levels of employees within the Group, from frontline Account Representatives through to senior management.
25 years ago, I was invited to become the first Debt Collector at Collection House. Since this time I have mastered the art of debt collection and become the best at what I do. It is extremely important to me to be happy in my workplace, and I am grateful to Collection House for not only a job and income for 25 years to support my personal life and family, but also for adapting and moving with the times in this very competitive market.
I love the family atmosphere here in Lion Finance. The ongoing support I have received from my peers has helped me grow immensely both at work and in my personal life too. We work hard but we have fun along the way!
The Collection House Group has given me the opportunity to develop both personally and professionally, given me skills and knowledge to progress my career, and confidence that I did not have prior to working here.
The Collection House Group is an equal opportunity employer with a commitment to diversity.
We are currently recruiting for the opportunities listed below. Please click more to view additional role details and to submit an application. We look forward to hearing from you!
A fantastic opportunity has arisen for experienced Debt Collection Officers to join our new dynamic team within CLH Lawyers, Commercial Services team.
We are currently recruiting for a debt collection officer who possesses strong debt collection, insurance, banking and finance or contact centre experience for our Brisbane office.
Full time permanent position commencing ASAP - Interviewing now – Apply today!
Are you a passionate HR professional looking for your next challenge in financial services? We have a brand new role available to join our HR team in Brisbane.
We are currently looking to appoint two energetic and passionate Learning & Development Partners to support our Collections Services and Government Services divisions.